After-Sales Service

KBLUE does its best to quickly provide the most appropriate services to customers.

Please contact support for after-sales service and technical inquiries on our products.

We can provide you with a more accurate answer if you let us know the name of your product.

Call center


Operating hours.

Weekdays from 09:00 to 18:00. (Closed on weekends and holidays)

Free&paid service guidance

Free service

Performance or functional failure occurs under normal use within the warranty period

The same failure occurs in the same parts under normal use within two months from the date of receiving the paid service

Support is still provided for free for simple replacement of parts even after the expiry of warranty

Paid service

Product malfunctions after the expiry of warranty

Failure due to users' carelessness (product damage arising from moving, dropping, shock, or destruction, unreasonably forced use, setting error, etc.)

Failure due to natural disaster (e.g. fire, salt damage, gas damage, earthquake, storm & flood damage, thunderbolt)

Destruction or the end of the life cycle of expendable parts